At Bean Solutions, we want to keep things simple and straightforward for our customers. We ship and deliver directly to your doorstep nationwide across Australia.

1. Delivery Fees & Insurance

• Free Shipping: Enjoy free shipping on all orders when you shop with us at www.beansolutions.com.au.
• Fully Insured: All orders placed through our online store are fully insured during transit for your peace of mind.

2. Handling & Dispatch Timelines

• Handling Days: Monday through Saturday.
• Daily Cut-off Time: 16:00 (4:00 PM) Australian Central Time.
• Processing Time:
  • Orders placed and paid for before 16:00 (Monday through Saturday) will be processed and dispatched on the same day (0-day handling).
  • Orders placed after 16:00, or on Sundays/Public Holidays, will be processed and dispatched on the following handling day.

3. Transit Times & Delivery Hours

• Transit Days: Monday through Saturday (excluding Sundays and public holidays).
• Transit Time: Standard delivery normally takes 2 to 5 days depending on your delivery location within Australia.
• Delivery Hours: Deliveries take place between 9:00 am and 5:00 pm, Monday to Friday, and 9:00 am to 3:00 pm on Saturdays.
• Receipt of Delivery: Deliveries require someone to be available at the shipping address to receive and sign for the package. If you are unavailable, please ensure an authorised representative is present.

4. Areas of Delivery Supported
We deliver right to your door across all states and territories within Australia. We cover all regional and metropolitan areas across the country.

5. In-Store Pickups
If you prefer to collect your order in person, we offer free in-store pickups at our location:

• Address: 12 Church St, Woodville South, South Australia, 5011
• Pickup Rules:
  • Pickups are strictly by appointment.
  • The daily cut-off time for pickup coordination is 3:00 pm.
  • Please allow up to 24 hours for your order to be prepared. Once your order is ready, you will receive a notification email and SMS confirming that it is ready for collection.

6. Contact Us
Should you have any further questions regarding shipping, delivery, or tracking your order, please do not hesitate to contact our Customer Care team:

• Email: info@beansolutions.com.au
• Phone: 0489 995 711
• Address: 12 Church St, Woodville South, South Australia, 5011