Returns Policy

At Bean Solutions, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we are here to help under the guidelines outlined below.

1. Returns & Exchanges Window

• Timeframe: You may request a return, refund, or exchange within 30 days of receiving your order.
• Eligible Product Conditions: We accept returns for both defective and non-defective products (including items that are new or slightly used).

2. How to Return or Exchange an Item
You can choose from any of the following convenient methods to process your return or exchange:

• By Post / Return Label: A free return label is included in your package. Simply attach the label to your securely packed item and drop it off with the designated postal or courier service.
• In-Store: You can return or exchange items directly in person at our store at 12 Church St, Woodville South, South Australia, 5011

3. Exchanges
If you would like to exchange your product for an alternative item, size, or variant, you can request an exchange within the 30-day window using our free return label or by visiting our store. Exchanges are subject to product availability.

4. Restocking Fees & Return Costs

• Restocking Fees: There are no restocking fees or hidden charges for returns or exchanges.
• Return Shipping: Return shipping is 100% free when using the prepaid return label included in your original shipment.

5. Inspection, Faults, and Exclusions

• Inspection: Bean Solutions reserves the right to inspect returned items upon receipt before processing your refund or exchange.
• Exclusions: We are not responsible for faults or damages caused by:
  • Normal wear and tear beyond what is expected for slightly used items.
  • Negligence, abuse, or incorrect use/installation of the product.
  • Non-compliance with manufacturer specifications.
  • Lightning or electrical surge damage.
  • Custom-made or cut-to-measure items (unless proven to be materially defective).

6. Refund Processing Time
Once your return is received and inspected, approved refunds will be processed immediately. The funds will appear back in your account within 14 business days, issued via your original payment method.

7. Contact Us
Should you have any questions or need assistance initiating a return or exchange, please reach out to our Customer Care team:

• Email: info@beansolutions.com.au
• Phone: 0489 995 711
• Address: 12 Church St, Woodville South, South Australia, 5011